Customer Support
"We Make Sure You Stand Behind Your Games"
At Enzyme Testing Labs™, we know the importance of providing fast and efficient customer service and providing answers to technical issues customers can encounter. We can provide complete customer care services by phone or on the Internet in a variety of languages according to your requirements.
Customer Support Lab
At Enzyme Testing Labs™, we make sure you stand behind your games. All customer care issues are handled directly by our dedicated and fully trained staff who are passionate about games. We can provide 24/7 worldwide customer care in a variety of languages, including English and FIGS, and will immediately document all questions and comments from your customers. In addition, if a more complex recurring issue should arise we can immediately test your game in our compatibility and game test lab facilities.
At Enzyme Testing Labs™, we know how important it is to provide fully integrated support services for your games. We can customize our solutions to your needs and your customers will think we are part of your company. We offer web-based services that include a fully functional, company branded website with a complete knowledge base and search engine. This is in addition to our e-mail customer support, based on templates for complex problem inquiries that generate a written support request. Also, we can provide multilingual agent-assisted phone support. Select any, all or a combination of our customer support services and we will make sure you stand behind your games.
Your Choice of Service with Seamless Integration
Whether you choose telephone, web-based, or both services, Enzyme Testing Labs™ will provide seamless integration with your operations by providing timely responses to your customers concerns. We will regularly update and maintain a problems/solutions database, generate call statistics and forward recurrent items to you for patches and fixes. Your customers will believe we are part of your company as we fully brand ourselves to reflect your identity both on the phone and on the web.